FAQ’s

Each ICC session lasts for two hours and takes place once a week for four weeks. It is important to note that the dates of the sessions may not be consecutive. Once the payment for the course has been received, links to the course will be sent to you. Please be advised that co-parents are not permitted to register for the same session. If both co-parents enroll in the same session, the parent who registered first will have the option to remain in that session, and the other parent will be required to sign up for a different one. ICC is an 8-hour course that relies on the previous week's information to build a better understanding of the tools presented during the course. It is mandatory for participants to keep their cameras on during the class. To ensure that both co-parents receive all the information presented, it is essential to attend the full two hours for all four sessions.

If a participant arrives more than 10 minutes late for a session, it will be considered a missed session, and the late participant will be asked to leave and make up that session. Your ICC fee includes one makeup class. A fee will be charged for each makeup class if two or more classes are missed.

All ICC fees must be paid in full at the time of registration. ICC has a 72-Hour (3 calendar days) cancellation policy. If a participant cancels their ICC enrollment within 72 hours of the first day of the session, they will receive a full refund. If a participant cancels after 72 hours, does not show up for the session for which they are enrolled, or fails to attend several classes without arranging makeup classes, that participant will not receive a refund. However, if the participant requests, their enrollment fee may be transferred to the future session of their choice, given that there is availability in the requested session and their co-parent is not already enrolled in that particular session. All requests for makeup classes and transfers of fees must be emailed to [email protected].

Certificates of Completion are an accurate statement to co-parents, the Court and other third parties that the certificate holder completed 8 hours of co-parenting instruction. These certificates are only provided to ICC participants who completed all 8 hours of the course, including attending all four two-hour sessions or a combination of the regular and required makeup sessions.

Any questions or concerns about ICC must be emailed to us. Doing so will help ensure that ICC facilitators can focus on course material presented each week and that particular questions and concerns do not take away from classroom time.